Gainsight Administrator

Customer Success · Manchester, Manchester
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

Are you interested in joining an established taxi software provider recently acquired by Uber? 

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?  

 

ABOUT US 

 

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.  

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.  

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise. 

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers. 

 


RESPONSIBILITIES 

 

Solution Design 

  • Full configuration and administration of the Gainsight CSM platform including reporting, dashboards, workflows and integrations 
  • Collaboration with internal teams to identify data sources and key metrics 
  • Collaboration with end-users to understand their demands for analysis 

Business Processes 

  • Work with Customer Success department to build processes and manage the documentation and rollout of these processes across the business 
  • Design rules to analyse the data effectively and trigger activities for the Customer Success teams to action 
  • Education about Customer Health, Churn Risk and Trends using the Gainsight data 

 

Upkeep and Support 

  • Manage day-to-day support of Gainsight users queries within the business 
  • Establish a process of continuous improvement of the Gainsight platform by monitoring activity and data accuracy and identifying 
  • Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies 

 

 

JOB REQUIREMENTS

 

  • Has a bachelor’s degree or equivalent work experience in a relevant field e.g. data analytics, business administration, customer success 
  • End-user experience of CRM/CSM tooling and ability to find and problem solve issues effectively 
  • Rapid self-learner and adaptable to new software solutions and products 
  • Good understanding of the Customer Success function and end-to-end process flow 
  • Highly organised with the ability to think strategically and prioritize tasks 
  • Experience working in cross-functional teams and varying stakeholders 

 

 

COREWORKING HOURS 

 

  • 9am - 5pm, Monday – Friday   

 

 

BENEFITS 

 

  • Competitive Salary   
  • Further qualifications, courses and training if required   
  • The opportunity to work with an award-winning software house   
  • Company pension scheme  
  • Life Assurance - 24/7 life cover, 2x your basic salary  
  • 25 days holiday (plus bank holidays) per annum   
  • Bonusly reward and recognition platform  
  • Monthly Uber Eats vouchers and team lunch vouchers  
  • Opportunities to progress within the business or within the wider group   
  • Office social area, which includes pool, foosball, and table tennis tables.   
  • 24/7 confidential Employee assistance programme   
  • Regular social events  

Thank You

Your application was submitted successfully.

  • Location
    Manchester, Manchester
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level