Autocab

Are you interested in joining an established taxi software provider recently acquired by Uber? 

Are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?  

 

ABOUT US 

 

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.  

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.  

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise. 

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers. 

 

RESPONSIBILITIES 

 

Solution Design 

• Full configuration and administration of the Gainsight CSM platform including reporting, dashboards, workflows and integrations 
• Collaboration with internal teams to identify data sources and key metrics 
• Collaboration with end-users to understand their demands for analysis 
  
  

Business Processes 

• Work with Customer Success department to build processes and manage the documentation and rollout of these processes across the business 
• Design rules to analyse the data effectively and trigger activities for the Customer Success teams to action 
• Education about Customer Health, Churn Risk and Trends using the Gainsight data 

 

Upkeep and Support 

• Manage day-to-day support of Gainsight users queries within the business 
• Establish a process of continuous improvement of the Gainsight platform by monitoring activity and data accuracy and identifying 
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies 

 

 

JOB REQUIREMENTS

 

• Has a bachelor’s degree or equivalent work experience in a relevant field e.g. data analytics, business administration, customer success 
• End-user experience of CRM/CSM tooling and ability to find and problem solve issues effectively 
• Rapid self-learner and adaptable to new software solutions and products 
• Good understanding of the Customer Success function and end-to-end process flow 

• Highly organised with the ability to think strategically and prioritize tasks 
• Experience working in cross-functional teams and varying stakeholders 

 

 

COREWORKING HOURS 

 

• 9am - 5pm, Monday – Friday   

 

 

BENEFITS 

 

• Competitive Salary   
• Further qualifications, courses and training if required   
• The opportunity to work with an award-winning software house   
• Company pension scheme  
• Life Assurance - 24/7 life cover, 2x your basic salary  

• 25 days holiday (plus bank holidays) per annum   
• Bonusly reward and recognition platform  
• Monthly Uber Eats vouchers and team lunch vouchers  
• Opportunities to progress within the business or within the wider group   
• Office social area, which includes pool, foosball, and table tennis tables.   

• 24/7 confidential Employee assistance programme   
• Regular social events